Details of online check-in terms and conditions can be found on your airline's website.
For online check-in, you need the booking code of the airline. You will find this on the electronic flight tickets in your travel documents. In exceptional cases, our customer service will send you the correct booking code by e-mail up to 48 hours before departure.
Please check your flight status on the airline's website. Further details on how to proceed in the event of flight restrictions
When selecting your flight, you can choose between Bag/NoBag fares, if available. Please also pay attention to the respective conditions/offers of the airline.
Immediately after booking, you will be shown your booking number; you will also receive a booking confirmation to the email address you provided when booking.
By sending the form in the booking conclusion via the link "Book with obligation to pay" you make a binding booking.
You have three options for payment: via Paypal, credit card or direct debit. The data transfer during the booking process is secured by SSL encryption.
Our travel confirmation is also your invoice.
Immediately after booking, you will be shown your booking number; you will also receive a booking confirmation to the e-mail address you provided when booking with the necessary travel documents.
You can open and print the attached PDF files with Acrobat Reader. If this software is not installed on your computer, you can download Acrobat Reader free of charge from Adobe on the Internet.
In principle, a name change is possible subject to availability. Please enquire about costs and availability by phone or email with our customer service.
If your flight times change before the start of the trip, we will definitely try to contact you by e-mail or telephone and inform you of the flight time changes. It is therefore important that you provide us with your e-mail address and telephone number in your booking. Please check the times of the respective airline before departure.
Once you have selected your flight and hotel, it is possible to book a transfer to some destinations.
You will find all the information on your transfer voucher.
Cancellation of the transfer is possible up to 48 hours before departure. A fee of 5 euros per person will be retained. The remaining amount will be refunded to the payment method you specified in the booking. Please contact our customer service for this.
The car hire voucher will be sent to you in a separate email max. 48 hours after your booking. Please print out your voucher and carry it with you during your trip. This does not apply to offers with car hire included.
We recommend that you take out insurance before completing your trip. Possible insurance benefits will be shown to you before you complete your trip.
Check-in begins approximately 120 minutes before departure. We recommend that you arrive at the counter at least 120 minutes before departure, otherwise you may be denied boarding! Late arrival is considered a "no-show". Your flight entitlement will be forfeited in the event of a no-show. This is only a recommendation!
Online check-in is now possible with all airlines. Details of the online check-in terms and conditions can be found on your airline's website. To check in online, you need the airline's booking code. You will find this code on the electronic flight tickets in your travel documents. In exceptional cases, our Customer Service will send you the correct booking code by e-mail up to 48 hours before departure.
The airline you have booked offers online check-in. From 30 days up to 2 hours before the scheduled departure time, you can do this free of charge. In many cases, airport check-in is subject to a charge. Check-in
Our service team will be happy to assist you Monday to Friday from 10.00 - 20.00 by telephone or e-mail.
Phone: +49 (0) 7221 96903 00